What
does your business telephone say about you? Automated Receptionist
What
does your business telephone say about you?
Are you trying to run your 21st century business using phone technology that served your grandfather well? Do you wish that your human receptionist was hard at work for you 24 hours a day, never took a long lunch and never had a bad day?
InTouch Digital Voice Servers deliver, as part of the base configuration, a fully customizable automated receptionist guaranteed to answer all your company’s phone calls on the first ring, to provide easily understandable, friendly greetings, and speedy delivery of the incoming calls to the desired party be they internal extensions or remote employees, all without the need for coffee breaks.
Competitive Advantage
The InTouch Digital Auto-Receptionist may be used as a primary responder for all incoming calls with backup provided by a live operator. Conversely Auto-Receptionist can back up an operator when call volumes are higher than normal, or during lunch or off-hour support. Callers can enter a specific extension, department or dial by name to quickly and easily reach their intended party or department. The InTouch Digital Auto-Receptionist is easy to use, with menus that will gracefully pass callers on to their destination without error.
A perfect use for the Auto-Receptionist is for after-hour and weekend support. Our Auto-Receptionist can be used to reach key personnel or to deliver timely company or product information at all hours.
Many companies with a live operator provide special access for employees and frequent callers via a separate number. In this way, the InTouch Digital Auto-Receptionist can be used to deliver company information or allow callers to direct themselves to a specific users extension or voicemail and free the operator to focus on quality service for customer calls.
Multilingual Capabilities
Do your operators speak the native language of all your important clients? Our Auto-Receptionist does!
The multilingual capabilities offered by InTouch Digital Auto-Receptionist will make your company more competitive and productive in our global economy. All InTouch Digital Voice Servers support an unlimited number of foreign languages, allowing a single system to serve multilingual communities and foreign callers.
Auto-Receptionist Overview
It's an Auto-Receptionist that answers calls when you're busy. It works 24 hours a day, 365 days a year with no coffee breaks, allowing your receptionist to provide better customer service.
Multiple Auto-Receptionist’s can operate simultaneously as primary interfaces or as backup to a receptionist, individuals, or departments.
Easy-to-use menus, including dial by name, dial by department, or transfer to a human receptionist, all guide your callers swiftly to their destination.
Assists callers through the menus combining power with ease of use.
Unlimited Auto-Receptionist menus are configurable, each providing powerful features for call handling or information delivery.
Auto-Receptionist can operate on pre-set schedules to process calls, routing calls differently for different times of the day, or days of the week, and even knows all your company holidays.
Offer simple to use Dial By Name service for enhanced routing option to callers.
Delivers custom company greetings, based on time of day or day of the week. The administrator can change any company greetings at any time.
Functioning as an Information Desk, InTouch Digital can offer answers to commonly asked questions through transfer to Audiotext delivery extensions.
Manage Callers More Professionally
InTouch Digital Voice Servers provides flexible voice and call processing capabilities, allowing you to customize your telephone answering capabilities to meet your business’s unique needs. With a single phone call, your callers can retrieve information from 24-hour audio libraries, quickly reach a specific extension, or leave a detailed voice message. This flexibility and menu capability ensures that your customers are directed to the information or person they want-the first time.
InTouch Digital Voice Servers offer you the ability to determine and change at any time, the voice and language your callers will hear as well as the message system options presented to both your callers and users. Tailor the system to meet your needs and escape the limits imposed by other voice systems.