Company Overview

InTouch Digital Voice Servers were created to meet the demand by distributors and system integrators for a enhanced services voice system providing features and services normally found only on the industry leader’s large industrial platforms, at a fraction of the cost of those larger systems.

During the 80’s and early 90’s the only voice systems commercially available were all custom built against a specific customer order, and while they worked well, adding extra capacity, both in phone lines and storage hours, proved difficult and expensive.   

In response to requests, from a number of PBX distributors and communication system specialists, for an alternative to the large expensive voice systems, the first InTouch Digital release was created in spring 1997, for an International PBX manufacturer to serve the needs of the demanding Asian marketplace.

However there were and still are, very few software solutions that can provide the feature sets offered by the industry leaders, and demanded by end-user customers, without the use of proprietary hardware solutions.

It was to fill these needs that InTouch Digital was created as a feature rich, full capability voice server, built on a modular open architecture, which would run on a Microsoft^® Windows platforms. Telephone integration was achieved with the use of the widely accepted and available Intel^® Dialogic hardware. 

The InTouch Digital Server was first released commercially in late 1997, and due to its modular approach and ease of installation and integration quickly became the only choice of one large PBX manufacturer for all their new and upgrade installations in Asia, soon to be followed by that company’s operations in Latin America.

Many of the first installations were replacements for older voice systems that had not lived up to their initial specifications. Customers were attracted by InTouch Digital’s ability to support multiple languages on the same system, as well as its ability to be configured to provide the “look and feel” of the system that it was replacing.

The InTouch Digital Hospitality service has also become a competitive tool for many PBX distributors to replace older systems with new digital communication packages, in the Hotel/Motel industry.