Total Hotel/Motel Technology Solution

Responding to this industry need, InTouch Digital Systems developed its InTouch InnTegrator that can independently of the technology, integrate all the systems of a hotel seamlessly driven by the PMS system.

Take back control of your technology

InTouch Digital offers a robust system that allows properties to totally integrate their entire guest facing systems, transparently without replacing their infrastructure. While InTouch InnTegrator is designed to control your existing systems, it provides the gateway to tomorrow’s technology, never requiring replacement to integrate new systems. With its basic configuration InTouch Digital InnTegrator provides:

·         PBX system control.

·         Full detailed call accounting,  with 911 activation notification.

·         Guest door lock & key control.

·         Credit card processing, including pre-authorization, charge processing and settlement.

·         Pay per View & game system control and billing.

·         Point of Sale integration from restaurants, gift shops, mini-bars etc.

·         Energy control systems.

·         Automated notification of system failures.

·         Monitoring of alarm systems.

Adding InTouch Digital‘s voice services fully complete the guest technology loop, allowing guests to control all options from their room phone. Placing the guest back in control of services such as:

·         Do-not Disturb.

·         Guest messages.

·         Parental control of television access.

·         Voice activated checkout and bill settlement.

·         Direct contact with maintenance and management staff, either while on or off-premises.

A total integration of hotel systems and telephony allows a property to remove the “human factor” and increase guest satisfaction by removing the demand on front desk staff to turn on or off all the disparate systems. From such simple tasks as allowing the InTouch Digital system to act as the automated receptionist, providing direct call routing to guest rooms, via room number or guest name, to ensuring that all billable items and services, from within the property or from external vendors, are posted to the guest folios accurately and in real-time.

Increase guest satisfaction and add profit to a property’s bottom-line, by licensing outside vendors to be easily reached by a guest and allowing the vendor to add approved charges to a guest bill for a myriad of services, such as:

·         Pizza & Food-to-Go suppliers.

·         Local restaurants.

·         Tourist attractions.

·         Taxi & limo service.

·         Tour & theatre tickets.

·         Souvenir shops and kiosks.

·         Sports facilities, including golf green fees, exercise gyms etc.

Utilize your staff-training budget where it can provide the best return, which is on your PMS system; remove the need for training on back office systems by fully integrating them through the InTouch InnTegrator. That way all your front-desk staff needs to know is how to check in and checkout a guest; the rest happens unseen instantly and accurately.

Let InTouch Digital Systems put you back in control of your property and leave the technology to us, don’t wait until a guest complains that something is not working, we can proactively monitor all the technology and initiate repairs before you or your guest become aware of a problem.