System
Configuration
·
Expandable
from 2 to unlimited lines, for any integration.
·
Customized
for your company with logo and name.
·
Support
& updates via the Internet.
·
Automatic
time synchronization to the atomic clock.
·
Operator
transfer at any point.
·
Unlimited
voicemail boxes.
·
Unlimited
Auto Attendants.
·
Unlimited
Classes of Service.
·
Unlimited
audio-text information delivery.
·
Outcall
system with unlimited call campaigns.
·
Multilingual
prompts based on mailbox preference.
·
Built
in music-on-hold.
· Message of the day for all users.
Messages
·
Notifications
based on time of day, day of week.
·
Automatic
broadcast of messages to a list of mailboxes.
· Option to accept/hear/redo message.
Review
Messages
·
Ability
to contact caller’s phone without dialing.
·
Keep
message.
·
Delete
message.
·
Reply
or send copies to another box holder with comments.
·
Pause/Continue,
FF, Rewind, Restart, Skip Message.
·
New
and saved messages played in LIFO or FIFO order.
·
Time,
date, and sender’s phone number on message.
·
Retrieve
deleted messages.
Send
Messages
·
Option to
accept/hear/redo message recording.
·
Pre-identification
of destination box.
· Send one message to a mailbox or multiple mailboxes.
Set
Personal Options (via Phone)
· Change password.
· Change greeting.
· Change name.
· Create/edit distribution lists.
· Toggle Notification on/off.
·
Wakeup/Reminder
service to any telephone.
· Change Notification schedule - day of week and time of day.
Unified
Communications
·
Voice message
delivery via email.
·
Voice message
delivery to any telephone.
·
Cellular text
message notification.
·
Pager message
notification and delivery.
·
Notification to
multiple numbers/devices.
· PC screen pop-up window..
Configurable
Parameters
·
Max/Min message
length.
·
Message retention
period.
·
Max message count.
·
Max kept message
count.
·
FIFO/LIFO delivery
order.
·
Auto play messages.
·
Password length and
automatic hacker block.
All this functionality is delivered as basic with the InTouch Digital system.
Available optional feature sets, include:
FollowMe
Services.
A caller can now reach you through a single number wherever you are. FollowMe is a great new service that links all of your telephones (office, cell, home, office, golf club etc.) to a single telephone number. There is no need to track you down at different phone numbers. Hence, you will never miss any important business and personal calls
Paperless
Messaging System.
Developed
with the needs of answering services in mind, our systems and software
applications are the platform of choice for:
·
Medical
and legal offices
·
Telemarketers
·
Professional
referral services
·
Order
fulfillment
·
Reservation
desks
With InTouch Digital, you get a turnkey, solution that includes voicemail, call control, text messaging, voice-order forms, client scripts, multiple notification and delivery options, and an operator-efficient interface for high-speed, low-error transaction processing.
Web-access
to voicemail.
With most major hotels and business centers providing free or low-cost access to the Internet, and those same establishments charging outrageous rates for telephone calls it makes sense to access your voice mailbox over the Internet, using any Web Browser, and save those long distance charges for when your business requires you to talk to a real live person.
Medical
Patient Reminder/Notification.
There
are many excellent patient management and appointment scheduling systems
in use today.
However
most systems lack the ability to contact patients by electronic means to
notify them of forthcoming appointments. Consequently a heavy workload is
imposed on office staff in calling patients the day before their
appointments; otherwise the office suffers from a high no-show patient
rate.
Patients
can be contacted at their home telephones after work, via email or cell
text message. InTouch Digital dramatically reduces the amount of
after-hours tasks for the appointment office.
Hotel
systems with custom voice services.
Flexible,
feature-rich applications can be customized to meet a hotel’s unique
needs. Guest mailboxes may be configured for the simplest possible
operation, while staff mailboxes may use the full range of advanced
features. Applications can be added cost effectively as requirements
change. The InTouch Digital server is based on industry standards and
compatible with all popular PMS & PBX systems.
A link between the InTouch Digital Voice Server, the hotel's PBX system and the Property Management System ensures that guest mailboxes are automatically activated upon check-in and cleared or deactivated on checkout.
Built-in
call accounting.
A
simple to manage, yet powerful call accounting system with the ability to
transfer call records to most accounting systems.
Allows for call accounting on any number dialed in increments of 6-seconds, or via a flat-rate access charge.
Guest
Management System.
Designed
to eliminate the need for a high-end Property Management System (PMS) for
those properties that cannot make use of the full feature sets of such PMS
systems, and bridging the gap between having to use a telephone key set to
control guest movements, the InTouch GMS provides simple easy to use
screens, and full automation to the Voicemail and PBX systems, in order to
provide all the guest services demanded by today’s traveler.
InTouch GMS takes care of the entire daily posting tasks, by posting room charges, State, City & other taxes for each room night, with a single keystroke. During Check In, InTouch GMS, not only opens a guest folio, but its full integration, creates a personal voicemail mailbox, as well as turning on the room phone, with whatever out dial restrictions you wish to impose on an individual guest. At Check Out, InTouch GMS produces a fully itemized guest bill, customized to your property, while closing voicemail and turning off the room phone.