Product Overview

InTouch Digital Voice Servers were created to meet the demand by distributors and system integrators for a voice system, sized and priced for the medium size end-user. Providing voicemail features and services normally found only on the industry leader’s large industrial platforms, at a fraction of the cost of those larger systems. The role of the voice server has now been expanded to allow interaction with many other time critical applications.

Modular Design

The InTouch Digital Voice Server is the basic foundation for hosting a multitude of voice services. Built for the Microsoft Windows operating system, InTouch Digital’s modular design approach allows it to start as a small 4-line system, and simply by adding extra Dialogic cards, it can be extended up to 192 lines in a single chassis. Large corporate environments can be served by connecting two or more InTouch Digital Servers together using Windows native TCP/IP networking, to provide a single system of unlimited line capacity. This approach allows national operations to be served with local machines while providing nationwide access to all its features seamlessly.

Unlike many software products, InTouch Digital was designed from the start to provide 24x7x365 reliability, without the need to restart the system after configuration changes. InTouch Digital can be customized with your own company logo and product name at no extra cost.

With the mailbox as the basic building block of the service, any mailbox can deliver a full range of services, from the entry-level answering machine capabilities up through the most advanced feature mix available on the market.

Ease of Installation

The InTouch Digital Voice Server provides for one of the fastest installations in the industry. Based on commercially available Pentium processor technology hardware chassis, and utilizing easily available Dialogic boards, there is no specialized training required to configure, install or maintain the hardware platform.

Many voice systems marketed today, require 3-7 days to install, and integration to the PBX or telephone switch always proves challenging. InTouch Digital’s innovative PBX “Learn” feature, allows new PBX integrations to be programmed with a single phone call, to break the integration connectivity barrier. While InTouch Digital includes integration parameters for most of the common PBX’s in use today, it is well known that no two PBX systems are ever installed and configured exactly the same, which is why the InTouch Digital PBX “Learn” can save the installer many days of work, and get the end customer up and running reliably, sooner than any other product.

Ease of Service & Support

As the InTouch Digital Voice Server was originally designed for international deployment, where support response was by its very nature, difficult at best, many features were built into the design so as to allow remote support over the Internet. InTouch Digital delivers full diagnostic access and automated software upgrades at its very core. Maintenance of the system should never require a physical visit by a technician to an end user site as all maintenance, with the exception of hardware replacement, can be provided from a remote support center.

Ongoing Development

As customer needs arise and new technology becomes available, new features and functions will be added to InTouch Digital, to allow your end user customers to maintain a leading edge and in-turn provide their users with the latest features, without ever having to replace their original system. A major investment, such as in voice server technology, should able to grow with the users business, and not require major upgrades or replacement every time a new feature or need is identified.