InTouch Digital offers a robust system that allows users to merge voice, fax and email messages into a single interface, easily managed with popular e-mail and group communication applications and web browsers. Other messaging options include:
- Operator-less paging
- "FollowMe" call routing
- InTouch advanced voice messaging
- Multiple delivery options including voice delivery, fax, alphanumeric page, PDA, e-mail and remote printer
InTouch Digital ‘s expertise gives you a dependable, state-of-the-art messaging product at a competitive price.
Merged Communication
Combine all communication voice mail, fax, e-mail-to be accessed on a
single PC, and routed and retrieved anywhere it's convenient.
Multiple Delivery
Options
Retrieve messages on a fax machine, via phone, PC or Palm Pilot, or even
have e-mails and faxes printed out on a networked printer at a remote
location.
Operator-Free
Functionality
Page, call and contact without live operator assistance with a
directory-based system.
Call Management That's A Competitive Edge
Whether your goal is sales or Customer Relationship Management, every call is critical.
InTouch Digital solutions give you one source for traditional answering services, by providing the state-of-the-art communications tools you need to boost agent productivity, improve customer service, cut operating costs, and increase revenues.
InTouch Digital provides robust, scalable customer service solutions to a wide range of corporate environments:
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· Reservation center
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· Customer inquiry desk
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· Technical help desk
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· Main corporate switchboard
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· Sales centers
InTouch Digital gives you the end-to-end corporation solution that gives you a competitive edge
Optimize Your Call Center
No matter how busy you are callers expect a fast, seamless, satisfying experience. Fail to deliver; they'll go somewhere else. That's why InTouch Digital gives call centers a suite of tools designed exclusively to make them as efficient and productive as possible.
Developed with the needs of operators and agents in mind, our systems and software applications are the platform of choice for:
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· Medical and legal offices
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· Telemarketers
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· Professional referral services
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· Order fulfillment
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· Reservation desks
With InTouch Digital, you get a turnkey, solution that includes voicemail, call control, text messaging, voice-order forms, client scripts, multiple notification and delivery options, and an operator-efficient interface for high-speed, low-error transaction processing
Traditional Operator Services in Healthcare
A powerful system gives operators immediate access to patient information, staff and patient directories, and schedules for residents, interns and other healthcare providers.
Automated On Call Scheduling automates paper schedules, makes them available online, and allows departments to access and create their own schedules.
Physician Answering Services
One of our strengths, InTouch Digital systems automatically displays individual, physician and group practice scripts with incoming calls. Additional features include: advanced text messaging and paging with delivery via fax, PC, printer or Internet; by client/physician profile; message indexing; multiple message delivery options; on-call scheduling and more.
Emergency Notification
This powerful contingency alert tool gives operators the power to notify thousands of staff during an emergency, automatically dialing out to home phones, cell phones, pagers and PDAs and providing comprehensive contact status reports. It can also be a valuable tool for everyday staff scheduling, allowing you to track personnel automatically.
Centralized Attendant Services
Combine the resources of two or more separate facilities with the same database access, import utilities, patient information retrieval, monitoring and communications functions found in traditional operator services.
Physician Procedure Dictation & Transcription
Easy to use dictation from any telephone, coupled with automated delivery to a transcription service and InTouch Digital’s flexible message delivery makes pre and post-procedure dictation seamless.
Virtual Call Center Agents
The advanced InTouch Digital design allows your agents to operate from anywhere in the World so long as they have access to the Internet. Calls arriving at your system are directed to the next available agent, no matter where they are located. An agent screen will pop showing the client's name and custom greeting script as well as all information about the caller, providing all the tools for pleasant and efficient call handling