|
Eliminate Patient No Shows! |
|
|
With
a single small computer system, housed within your own offices, and using your
existing telephone lines, we can provide a full communications package, as well
as a multitude of customized services that meet all HIPAA
requirements. |
|
|
Reduce Costs, Improve Patient Communication InTouch Digital’s Voice Services channel information from doctor to patient or patient to doctor. InTouch Digital will deliver notification messages to your patients via phone or email. Additionally, your patients can retrieve lab results or care information through your system or participate in automated surveys. In addition to improving your patient communications and enhancing your existing services, InTouch Digital solutions will:
|
Automated Appointment Confirmations Our leading-edge technology will routinely and effectively deliver notifications to your patients. Message delivery occurs via phone or email. Automated interfaces provide us with the necessary information for your messages, from your existing scheduling software, we will know:
Primarily used for appointment confirmations, InTouch Digital can also deliver a wide variety of messages, including:
|
|
System Feature Overview Patient
Appointments Confirmation – By interfacing to your existing back-office
patient systems, InTouch can provide a fully automated appointment
confirmation to patients, during and after office hours, as well as
delivering critical pre-procedure information. Freeing your office staff
to do more important tasks. Automated
Attendant – Answers your phones with courtesy and efficiency
24-hours a day, 7 days a week, and instantly routes all callers to the
most suitable person to handle their call. Patient
Call Screening – Following your own practice’s policies and procedures,
this allows an office to screen all arriving calls and deliver only those
urgent calls that need immediate attention by a doctor or nurse, while
routing non-critical calls to front office staff or voicemail. FollowMe
Service – Allows practitioners to establish their own methods for
contact. InTouch can ensure all priority calls, or those calls expected
are sent to the most convenient telephone at any time. Thus eliminating
office staff from tracking down a doctor with a multitude of calls, or
relying on uncertain pager messages. Procedure
Dictation – Allows a doctor to dictate procedure reports from any
phone at any time. InTouch Digital will then instantly forward the
dictation to a transcription service or in-house transcription secretary,
while maintaining an original voice copy for archive purposes.
Office
VoiceMail – A full-featured voicemail system, enhancing
communications between partners and staff. Providing voice messaging with
optional Urgent, Confidential and Certified messages. Critical
Situation Alerts – Many times there is a need to contact one or many
of your staff or peers immediately. InTouch provides the ability to
contact any staff member via the use of all communication devices
available today. Such as home phone, cellular phone, text messages,
numeric and alpha pager, PDA, email etc. Telephone Medical Advice –
is a relatively new method used by health-care organizations to better
meet the medical needs of their patients. By use of a telephone, patients
are able to contact their health-care provider to explain their symptoms
and receive immediate advice about the proper course of action that should
be taken. This can make it less critical that patients visit a doctor or
emergency room, thus reducing the cost of health care. |
|
