Better Patient Care Through Technology

Cost, consumers and technology are driving today’s healthcare industry. As the pressure grows to offer new, advanced services to a broader audience, so does the pressure to hold down rising costs. Consumers of healthcare services are emerging as ever-stronger drivers of care delivery, and they are generally dissatisfied with access, cost and quality of care. Delivering high-quality care will increasingly depend on the prudent use of new clinical and information technologies. How the healthcare system responds, through coverage design and care delivery represents the major challenge of the coming decade.

 

The need for a modern communication system is paramount for hospitals, healthcare providers, laboratory services and other health-related services that are closely linked with patient care. Clinical and laboratory information as well as routine messages within healthcare make creating a communication system extremely complex. The need for sharing such information between healthcare providers and patients, while maintaining patient confidentiality, presents unique standardization challenges. It is clear that standardization in Healthcare Informatics is essential to the development of a truly interoperable communication system.

The InTouch Digital HealthCare System is a highly reliable communications server designed to help growing organizations address today’s challenges and prepare for tomorrow’s opportunities with a wide range of voice and fax solutions.

Based on industry standards and compatible with all popular PBX systems, the InTouch Digital HealthCare System provides integrated voice and fax messaging, letting patients, physicians and staff access and exchange information in voice or fax format, 24 hours a day, 7 days a week.

InTouch Digital’s familiar telephone user interface is based on a single-letter mnemonic, such as “P” for Play, “D” for Delete, or “A” for Answer, making it easy for users to learn and remember.

Flexible, feature-rich applications can be customized to meet your organization’s unique needs, and the InTouch Digital HealthCare System modular design lets you select the applications you need today then expand your system cost effectively as your goals and requirements change.

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Congress sought to reduce the administrative costs and burden associated with health care by standardizing data and facilitating electronic transmission of many administrative and financial transactions. All InTouch Digital HealthCare Systems meet or exceed all applicable HIPPA compliance rules.

The InTouch Digital HealthCare System Package

InTouch Digital offers a suite of advanced applications for healthcare organizations, all designed to provide easy access for basic messaging, information exchange, information distribution and critical notification:

Hospital Access

Automated call routing 24 hours a day, 7 days a week. Callers can use dial-by-name directories or custom menus to reach all departments and staff members.

 

Patient Access

Allow patients in need of rest to direct all their calls to private mailboxes for retrieval at more convenient times.

 

Staff Access

Provides private mailboxes for all employees and those who share extensions in areas with limited telephone access.

 

Physician Access

Allows critical patients or other specific callers to access a special menu that forwards call to physician’s cellular phone, home phone or pager.

 

Dictation Access

An easy to use service allowing physicians to dictate their post-procedure reports, and automatically have them forwarded to a transcription service.

 

Emergency Teams

Whether it is an emergency or a non-emergency situation, the InTouch Digital emergency notification system can be utilized to simultaneously deliver voice and text messages to one, ten, or hundreds of people, within minutes, by simply making one call from any phone.

 

Health Access

24 hour automated line that provides callers with pre-recorded facts concerning surgical procedures, preventive care and common ailments by accessing an information mailbox or requesting a faxed copy. A revenue generation opportunity.

 

Wellness Access

Provides permanent guest mail boxes for patients in long-term outpatient care, especially those receiving in-home care. Allows for message exchange between patient and provider 24 hours a day, 7 days a week.

 

Mobile Access

Allows patients and hospital staff to access a mobile health worker through a mailbox that will take a message or forward the call to a pre-designated cellular phone, home phone or pager number.

 

Rx Access

A 24-hour access line that allows patients or pharmacists to request a prescription refill using a voice form to gather necessary information.

 

Appointment Access

Automated line that lets callers respond to pre-recorded questions, leaving information necessary to schedule appointments. Transcription mailbox stores messages for administrative staff.

 

Wellness Promotion

As a front-end to Hospital Access, provides a greeting that informs callers of new treatments, services, programs or other special information. Greeting can rotate daily or with each caller.

 

Well Baby

Automated notification to expectant mothers regarding necessary pre-natal appointments.

 

Elder Care

Automated notification to elderly patients, reminding them to take medication or providing other routine information.

 

Scheduling Access

Through a partnership between InTouch and AtStaff, Inc. enabling healthcare staff to develop, review and refine their work schedules over the telephone, gives workers greater control over their work experiences and lives, thereby improving employee satisfaction and supporting staff retention.

 

Appointment Access

Our leading-edge technology will routinely and effectively deliver notifications to your patients. Message delivery occurs via phone or email. Automated interfaces provide us with the necessary information for your messages, from your existing scheduling software.